Questions we get asked

No. Chelation holds hardness minerals in solution rather than stripping them, so the mineral profile — and the taste — stays intact. The carbon stage is what handles chlorine, taste and odour.

Food-grade citrate from citrus — the same chemistry as lemons, limes and oranges. We do not use EDTA or other artificial chelants. It is non-GMO and safe for plants, animals, septic systems and human consumption.

Only long enough to make the connection. CITRYNE® can be used on equipment without stopping water flow, and the systems are stand-alone units installed inline.

Up to six months on most systems, sooner in very hard supply or at high throughput. Use the hardness lookup for a starting interval; we confirm it against your water report.

The systems are tested and certified by NSF International against NSF/ANSI 42 for aesthetic effects and NSF/ANSI 53 for health effects on the TFF-C15 series, CITRYNE® is an FDA-approved food-grade formulation, and we supply WRAS-listed materials and EC 1935/2004 food-contact documentation.

No. It pre-chills incoming water using free energy already on site — no electricity, no waste water — and typically shortens the average cycle time by around 30%.

We supply the UK and Europe, Africa, the Middle East, Australia and wider APAC. Territory pricing and the nearest distributor come back with your quote.